Returns & refunds.

Short answer: If an order arrives damaged, melted or incorrect, email us a photo within 14 days and we will replace it or refund you in full. Return postage is on us. Because these are perishable food items, we cannot accept returns of opened products for reasons of change of mind.

Damaged or incorrect orders

Photograph the parcel and contents and email us within 14 days. We will send a replacement on the next dispatch day or refund you, whichever you prefer.

Change of mind

Unopened, undamaged items can be returned within 14 days of delivery for a refund of the item price. Return postage is yours in that case.

Perishable items

Opened food cannot be returned. This does not affect your statutory rights.

[ CONFIRM with a lawyer for your jurisdiction before launch. ]